Refund and Return Policy

Return & Exchange Policy—Shop with Confidence

Shop worry-free—return items within 30 days and receive refunds to your original payment method within 14 business days. Learn how to start a return, what’s eligible, and how exchanges work.

Buy with confidence at Chikenbest

At Chikenbest, we want you to feel confident every time you shop. If an item isn’t what you expected, you may return it within 30 days of delivery. Once your return is approved, refunds will be issued to your original payment method within 14 business days.

Below is a clear, friendly guide explaining your rights, our process, and how we make returns fast and simple.

Quick Facts

• Return window: 30 days from delivery

• Condition: Items must be unworn, unwashed, with tags attached, and in their original packaging. Proof of purchase is required.

• Return shipping: Customer pays return shipping unless we sent the wrong item or the item is defective—in those cases we cover return shipping.

• Refund timing: After we approve your return, refunds are processed to the original payment method within 14 business days. Banks may take an additional 3–5 business days to post the credit.

• Exchanges: We handle exchanges only for defective items, wrong items shipped, or manufacturer sizing errors. For a different size or style, please return the original item and place a new order.

How to Request a Return—3 Easy Steps

1. Email us: Send your return request to support@chikenbest.com. Include your full name, order number, reason for return, and a screenshot of your order confirmation.

2. Attach evidence (if applicable): If the item is damaged or defective, add photos or a short video showing the issue. This helps speed up approval.

3. Ship the item: We’ll send a return authorization (RMA) and the return address. Once we receive and inspect the item (usually within 72 hours), we’ll confirm the return and process your refund.

Why This Policy Benefits You

✅ Clear & transparent: Terms and timelines are easy to find and understand.
✅ Fast processing: Returns are usually confirmed within 72 hours of receipt.
✅ Consumer-first: If we make an error (wrong item or defective product), we take care of the return shipping and make it right.
✅ Try at home: Order multiple sizes to try on at home and return what doesn’t work—no stress.

Common Questions

Q: Can I exchange for a different size?
A: We only do exchanges for defective items, wrong items shipped, or manufacturer sizing errors. If you want another size, please return the original item and place a new order.

Q: Who pays return postage if the fit is wrong?
A: Return postage for fit/fit-not-preference is paid by the customer. If the return is due to our mistake or a defect, we will cover return shipping.

Q: How long until I get confirmation after I ship the return?
A: We typically inspect returns and send confirmation within 72 hours of receiving the package.

Q: I haven’t received my refund after 14 business days—what should I do?
A: First, check your bank or card account (processing times vary). If you still don’t see it, contact support@chikenbest.com and we’ll investigate.

Notes & Exceptions

• Final sale / clearance items: Some sale or custom items may be marked “final sale” and are not eligible for return; this will be clearly stated on the product page.

• Custom or personalized items: Custom-made items are not returnable unless there is a defect.

• Evidence for defects: Photos or videos of the defect speed up approval and resolution.

Call to Action

Need to start a return or have questions?
📧 Email us at support@chikenbest.com — our support team will reply as quickly as possible to help.

📍 Easley Clothing Co. LLC
Address: 750801 S 3380 RD, TRYON, OK 74875-0000, United States